Get in Touch With Us

This page explains how to contact the Non Gamstop Casino editorial team, what we can help with, and what we cannot. If your question is about a specific casino account, a withdrawal or a bonus dispute, read the section on who to contact first. It may save you time.

What you can contact us about

We publish research-based guides and reviews about casinos not on GamStop for adult readers in the UK. We are happy to hear from you on any of the following:

• Corrections: a bonus term, payment method or licence detail on our pages that looks out of date or wrong. Please tell us which page and what you found.
• Reader questions: something in a guide is unclear, such as wagering requirements, verification checks or withdrawal limits.
• Suggestions: a topic you would like covered, or a feature you think we have overlooked.
• Editorial or partnership enquiries: if you represent a business, tell us who you are and what you have in mind. Commercial relationships do not decide how casinos are ranked.
• Concerns about gambling: if you are worried about your own play or someone else's, say so and we will point you to independent support.

How to reach us

Use the contact form or contact details shown for sauj4.com in the site footer and menu. We do not publish a phone number or a live chat service, and we will never ask for your casino password, card details or full account numbers.

To help us answer quickly, include:

1. The page address or title you are writing about.
2. A short description of the question or the problem.
3. Where you found the information you are questioning, such as a casino's terms and conditions, with the date you saw it.
4. Your preferred way of being contacted, if it is not the address you write from.

What happens after you write

A person reads every message. We do not promise a fixed reply time, but we aim to respond as soon as we can. If you report a factual error, we check it against the casino's current terms and the regulator's public information. We then update the page and note the date of the check. If we cannot confirm a claim either way, we say so instead of guessing.

Casino problems: contact the casino or a regulator, not us

We review casinos, but we do not run them. We cannot see your account, reverse a decision, release a withdrawal or judge a bonus dispute. If you have a problem with a casino, the steps below are more likely to help:

1. Contact the casino's customer support in writing, so you have a record. Keep screenshots of the terms that applied when you claimed the offer.
2. If it is not resolved, use the casino's formal complaints procedure and ask for the answer in writing.
3. Check which licence the casino holds and whether that regulator or an approved dispute service accepts complaints. Casinos that hold overseas licences are outside the UK Gambling Commission's remit, and UK consumer protections may not apply in the same way.

Our guide to trusted non GamStop casinos in the UK explains how we look at licensing, ownership, bonus terms, payments and withdrawal rules. It is a good place to start before you open an account.

If gambling is causing you harm

If gambling is affecting your money, mood or relationships, support is free and confidential. GamCare runs the National Gambling Helpline on 0808 8020 133. You can also register with GAMSTOP to exclude yourself from UK-licensed sites, and use deposit limits, bank gambling blocks or blocking software. Sites not on GamStop do not take part in that scheme, so if you have self-excluded, think carefully about why you want to bypass it. Please never gamble money you need for essentials. Gambling is for adults aged 18 and over and should not be treated as a way to earn income or solve debt.

A note on our independence

Non Gamstop Casino may earn a commission if you sign up through some links. That does not buy a higher position, and it does not stop us from listing a casino's drawbacks. If you think a page gives a misleading picture of any casino, tell us. We would rather correct it.

Thanks for reading and for taking the time to write. We look forward to hearing from you.